Most orders ship same day when the order is placed Tuesday through Friday before 5pm CST. If the order is placed after the cutoff time, it will be processed on the next business day. For local pickup, orders are usually ready within 1 hour. During major sales and promotions, orders may take up to 10 business days to process. Processing times for custom wigs and preorders can take up to 25 business days. Orders are not processed on weekends and major holidays. 

Processing time does not include shipping time. Processing is the time it takes to prepare your item(s) to ship from fulfillment center or be picked up from our storefront.This includes preparing your items, performing quality checks, and packing for order.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.