All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products. In the event that you do not love the item, you can return the item for store credit. A 10% restocking fee may apply for returns.
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 3 business days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties and tags must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name,phone number, the reason for the return and original receipt to:
1006 Top Street
Flowood, Ms 39232
For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are final on clearance and sale items. No returns or exchanges will be accepted. The customer is responsible for all return postage in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email (firstname.lastname@example.org) within 30 calendar days from the date you received your package. Note that using non -recommended products ,perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Buttah Baby Hair Imports verifies and agrees that the product is defective in any way, Buttah Baby Hair Imports will then exchange or replace the item.
If Buttah Baby Hair Imports does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement of product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS, FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
Limitation of Liability
Buttah Baby Hair Imports does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Buttah Baby Hair Imports will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Buttah Baby Hair Imports is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Buttah Baby LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.