Store Pickup

Store Pickup

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Processing

We know you're looking forward to your order, and we're working to get it to you as quickly as possible. Due to increased order volume, your order may be delayed. We'll email your tracking number once it ships. Thank you for your patience and for shopping with Buttah Baby.

During major sales and promotions, orders may take up to 10 business days to process. Processing times for custom wigs, colored wigs, and preorders can take up to 25 business days with most processed in 7-10 business days. Orders are not processed on weekends and major holidays. 

Processing time does not include shipping time. Processing is the time it takes to prepare your item(s) to ship from fulfillment center or be picked up from our storefront.This includes preparing your items, performing quality checks, and packing for order.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Shipping

Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX and rural area can take up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). 

International orders typically take up to10 business days for delivery and are shipped via FedEx. International shipping costs DO NOT cover duty & tariffs charges by your home country. Please put this into consideration before you submit an order on this site.  Buttah Baby Hair Imports reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Buttah Baby Hair Imports, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
  • The shipping address does not exist
  • The shipping address is misspelled by the customer
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 10% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Buttah Baby Hair Imports does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

All orders within the US are shipped via UPS, FEDEX, or USPS. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame unless an expedited option is chosen.  Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX and rural area can take up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). 

International orders typically take up to10 business days for delivery and are shipped via FedEx. International shipping costs DO NOT cover duty & tariffs charges by your home country. Please put this into consideration before you submit an order on this site.  Buttah Baby Hair Imports reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Buttah Baby Hair Imports, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
  • The shipping address does not exist
  • The shipping address is misspelled by the customer
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 10% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Buttah Baby Hair Imports does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

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