BBHI Custom Wig Terms & Conditions
Every BBHI custom wig is constructed using the selections and measurements confirmed for your order. Please review these terms before purchasing and contact sales@buttahbaby.com or text (601) 208-0769 with questions.
1. Custom products and cancellations
Custom wigs are made to your specifications and are not eligible for a change-of-mind return once production has begun, including material acquisition and labor for your confirmed order. Contact us immediately if you need to cancel or change an order; we will confirm whether production has begun and what options remain. This does not exclude remedies for defective or incorrect products, missed shipping commitments, or other rights available under applicable law.
2. Measurements and fit
Provide complete, accurate measurements taken with your hair prepared as it will be worn under the wig. We construct your unit from the confirmed details, but head shape and hair preparation can affect fit. Minor adjustments may be needed. Ask for help before ordering if you are unsure about measurements or cap size.
3. Payment and what is included
Full payment and all required selections, measurements and approvals are needed before construction begins. Review the order summary for the hair, lace where selected, and construction included in your purchase. U-part builds use natural leave-out and do not include a lace closure. Custom color or other requested changes require review and confirmation of any additional price or time before we proceed.
4. Production timeframe
Custom wig construction generally takes 12–14 business days after full payment and all required details and approvals are confirmed. Shipping time is additional. Custom color may take longer; we will confirm the additional timeframe before proceeding. Expedited shipping does not shorten construction.
If we cannot ship within the promised timeframe, we will contact you with an updated estimate and the applicable choice to wait or cancel the unshipped merchandise for a prompt refund. We will obtain agreement to a delay where required. Delays in receiving your required details or approvals may postpone the start of construction.
5. Completion and shipping
We ship to the address confirmed for your order. Check that it is complete and contact us promptly if a correction is needed. Processing, tracking, carrier delays and returned packages are covered by our Shipping Policy.
6. Color and chemical services
Color, lightening and other chemical services can change hair texture, strength and longevity. Final color can vary with the hair and viewing conditions. We will confirm the requested service before proceeding; inspiration photos guide the result and are not a promise of an exact match.
7. Communication and changes
Please respond promptly to requests for measurements, selections and approvals. Changes must be confirmed by BBHI and may affect the price or timeline. Do not assume a request has been accepted until we confirm it.
8. Adjustments and product concerns
Contact us within 14 days of delivery to request an adjustment without an additional adjustment fee. Later adjustments may carry a fee, which will be confirmed before work begins. Contact us for shipping instructions before sending the unit back.
Report damaged, defective, incorrect or missing items promptly, preferably within 72 hours, with your order number and photos where available. That request does not limit applicable rights or remedies. Our Returns & Exchanges Policy explains how product concerns are reviewed.
9. Payments and disputes
Use an authorized payment method and provide accurate billing information. Contact us if you have a billing or order concern so we can work toward a resolution. You retain any rights to dispute a charge with your payment provider under applicable law and its rules. BBHI may provide order and fulfillment records in response to a dispute.
Location: Jackson, Mississippi, USA. Request the current return shipping address before mailing a unit.
Last updated: October 23, 2026