Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Standard orders generally process within 3–5 business days unless a product page states otherwise. Custom wigs generally require 12–14 business days after payment and all details are confirmed. Shipping time is additional. Custom color may require extra time, which we will confirm during review.

Email sales@buttahbaby.com with your order number so we can check your order. If we cannot ship within the promised timeframe, we will contact you with an updated estimate and any applicable options to agree to the delay or cancel for a refund. Carrier transit estimates are separate from our processing timeframe.

If we cannot ship within the timeframe promised for your order, we will explain the revised shipping estimate and your applicable cancellation and refund options. We will not replace a refund required by law with store credit or a restocking deduction. Custom-order cancellation requests are also reviewed against the production stage and applicable law.

Expedited shipping affects carrier transit only. It does not shorten the 12–14 business-day construction period. Your construction timeline begins after payment and all required details are confirmed; custom color may require more time.

Email sales@buttahbaby.com promptly, preferably within 72 hours of delivery, with your order number, a description of the issue, and photos of the items and packaging where available. Keep the packaging while we review the issue and available remedy. Your applicable legal rights are not limited by this reporting request.

Email sales@buttahbaby.com promptly, preferably within 72 hours of delivery, with your order number, a description of the issue, and photos of the items and packaging where available. Keep the packaging while we review the issue and available remedy. Your applicable legal rights are not limited by this reporting request.

You can contact us through our contact page! We will be happy to assist you.

Not completely. All wigs may need minor customization or styling once received. Shipping can flatten curls, create bends in straightened hair, or shift styles, which is normal.

This is intentional unless you purchased a custom wig and requested a more dense wig. Shorter strands create a natural hairline and prevent bulkiness. Once styled, they frame the face beautifully.

Not all wigs are raw. Some units are made with virgin hair, which is still unprocessed and high quality but not sourced in the same way as raw hair. The product description will always indicate whether a wig is raw or virgin, and the difference will also be reflected in the pricing.

Synthetic wigs come pre-styled but have a short lifespan and no versatility. BBHI wigs — whether raw or virgin — are 100% human hair, able to be colored, heat-styled, and worn for years with proper care.

Our product photos are styled references, meant to show the texture, density, and potential of the wig. Units may require customization and refreshing upon arrival. During shipping, curls or styles may flatten — this is completely normal and easily refreshed at home or by a stylist. Once customized and styled, your wig will match the same look and quality shown in our photos.

“Label Created” means shipment information has been generated. It does not necessarily mean the carrier has received the package. Allow up to 24 hours for tracking to update after carrier handoff. If there is still no movement after your expected processing period, contact sales@buttahbaby.com with your order number.