Please allow 1-3 business days for your order to be processed. Once your order ships, you will receive tracking information via email/text with estimated delivery date. We are not responsible for delays that may occur within the shipping carriers' network. If more than 10 days pass and you haven’t received your order please contact us by email: firstname.lastname@example.org.
Processing times for custom wigs, colored wigs, and preorders can take 2-6 weeks to be delivered with most processed in 7-10 business days. Orders are not processed on weekends and major holidays.
** Please expect an additional 5-7 business day delay during sales.
When you track your package(s), you can see which carrier is delivering your shipment. Please note, if you order multiple items, you may have multiple deliveries and multiple carriers.
-We process and deliver orders Tuesday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders.
-We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
-If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
-Custom orders arrive in two to six weeks—standard and expedited shipping times do not apply.
-During checkout, choose Store Pickup.
-Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation).
-Bring your ID, credit card and order number to the store and pick up your items.
Due to increased activity of fraudulent orders, only you can pick up your order. You’ll need to show your ID and the order number at the store.
Please call us immediately if this happens and we will do what we can to make sure you get your order as quickly as possible.
Here’s what we would recommend:
Closure Units are great for individuals who want to ultimately grow their hair and refrain from using excessive heat. Closure units put no tension on your hair or scalp and you can treat your hair more often. You can remove it daily and allow your scalp to breath. If you work out often, looking for a convenient hairstyle, have alopecia, thinning hair, breakage or just don’t want to be committed to the same hairstyle or look everyday then a unit is for you.
U-Part Wigs have a u shape opening where you leave out your natural hair and edges out. This type of unit will give you the same look as a sew in a fraction of the time. Recommended for individuals with healthy hair to ensure you’re able to cover the tracks and proper blending.
Most definitely! Give us a call at 601-208-0769 after you've placed your order and we will assist you with pricing and processing times for customizing your wig.
Our team of professional wig stylists offer the following customization services: knot bleaching, custom color, styling & cutting, hairline plucking, plus more.
We have created a dedicated support section to answer any question you may have about Buttah Baby Hair Imports.
For questions regarding online orders, customer service, or inquiries about in-store purchases, contact us at 601-208-0769 Monday - Friday 10am - 6pm CST or email us at email@example.com. We recommend texting for quicker responses.Please allow up to 2 business days for a reply.
Note: Please contact us via phone or email, contacting us via both will delay response to your inquiry.
Please be sure to double check that the email did not end up in your junk/spam or promotions folder. If you still can't locate it, text us at 601-208-0769 and we will assist you. Please allow 24-48 hours for a response.