Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Orders ship within 1-3 business days from your order date. During major sales and promotions, orders may take up to 10 business days to process. Processing times for custom BYOW wigs and wigs from our Luxury Wig Collection can take up to 25 business days. Orders are not processed on weekends and major holidays.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
Return & Exchanges
We always aim for make sure our customers love our products, however there are no refunds allowed due to the high appeal of our products. In the event that you do not love the item, you can return the item for store credit within 3 days of recieving the item. A 10% restocking will apply for any returns.
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Yes, if you wish to exchange your item, a 10% restocking fee will apply.
It depends on the type of hair you get. A typical install is 6-9oz or 2-3 bundles but always ask a professional stylist.
Unless the product description says otherwise, no. The wig will arrive without bleachedd knots. It is important to read the product descriotion of the product you're interested for important details.
Yes. For customizations, please initiate a chat, email us
Yes, our wigs can be sewn in, applied using adhesive, or you can put it on utilizing the clips and adjustable band they come with and take it off when you want.
Elite Collection hair (virgin hair) is cuticle aligned, mixed donor hair that has been steam processed to achieve the desired texture and pattern. Because it has been steam processed, it may lose its texture slightly when colored or after excessive heat styling. It would work well for someone who likes to change their hairstyle often or for someone who desires a broader range of textures.
Indian & Cambodia
You’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
We’re so sorry if you recieved the wrong item(s) or if the product you ordered is defective. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within 3 days of delivery with photos of the product your received, your order number, and any other details you may have about your order.
If your product seems to have a manufacturing defect, please contact us within 30 days of receiveing your product.
We’ll get back to you with a resolution as soon as possible!