Refund policy

Standard returns

Contact us within 7 days of delivery to request a return of eligible merchandise. Items must be unused and in their original condition, with packaging, labels, tags and bundle ties intact. Do not wash, wear, brush, comb, color, cut or otherwise alter hair before requesting a return. Lace must remain as delivered: factory-precut lace on a product sold that way is different from lace cut or altered after delivery.

Email sales@buttahbaby.com, text (601) 208-0769 or use our website chat. Include your order number and the reason for your request. Please wait for a return authorization and the current return address before shipping anything back. Jackson, Mississippi, USA is our business location, not a return mailing address.

Store credit and return costs

Approved change-of-mind returns are issued as store credit by e-gift card, less a 10% restocking fee. Original shipping charges are not credited, and the customer pays return shipping. Use a trackable service and keep your shipping receipt. These deductions do not apply to a return caused by our error or where a different remedy is required by applicable law.

After we receive and inspect the return, please allow 3–5 business days for approved store credit to be issued. Store credit does not expire, cannot be redeemed for cash except where required by law, and cannot be transferred to another person or account.

Damaged, defective, incorrect or missing items

Contact us promptly, preferably within 72 hours of delivery, with your order number and photos of the item and packaging where available. Keep the packaging and avoid further alteration while we review the issue. We will provide return instructions where needed and explain the available replacement, refund or other appropriate resolution. There is no restocking fee for our error. The 72-hour request and unused-condition rules for standard returns do not remove rights or remedies available under applicable law.

Exceptions

Custom or personalized products, clearance items, gift cards and personal care goods are not eligible for a standard change-of-mind return. Custom wigs are also covered by our Custom Wig Terms & Conditions. These exceptions do not prevent you from reporting a defect, incorrect item or another issue for which a remedy is available under applicable law.

Changes, cancellations and exchanges

Contact us immediately if you need to change or cancel an order. A request is not confirmed until we respond, and changes may not be possible once fulfillment or custom production has begun. If an order cannot ship within the promised timeframe, we will notify you of the delay and offer the applicable choice to wait or cancel the unshipped merchandise for a prompt refund. A refund required for that cancellation is not replaced with store credit.

For an exchange, contact us first. Once an eligible return is approved, you may use the resulting credit toward a new order. Product availability, prices and promotions may differ when the new order is placed.

For shipping delays or a package marked delivered but not received, see our Shipping Policy and contact us so we can help review the next steps.

Last updated: October 23, 2026