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Shipping & Processing

Processing

We know you're looking forward to your order, and we're working to get it to you as quickly as possible. Due to increased order volume, your order may be delayed. We'll email your tracking number once it ships. Thank you for your patience and for shopping with Buttah Baby.

During major sales and promotions, orders may take up to 10 business days to process. Processing times for custom wigs, colored wigs, and preorders can take up to 25 business days with most processed in 7-10 business days. Orders are not processed on weekends and major holidays. 

Processing time does not include shipping time. Processing is the time it takes to prepare your item(s) to ship from fulfillment center or be picked up from our storefront.This includes preparing your items, performing quality checks, and packing the order.

Orders are processed and shipped Tuesday through Friday, between the hours of 11am and 5pm Central Standard Time (CST). We do not process or ship orders on weekends or major holidays.

Once your order is placed, you will receive an order confirmation email. When your order has been processed and shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to update in the carrier's system.

 

Shipping

We offer several shipping options, including standard and expedited shipping. The estimated delivery time for standard shipping is 3-5 business days after the order processing time frame, while expedited shipping will arrive in 1-2 business days after the order processing time frame. Please note that delivery times may vary based on the shipping carrier's schedule and any unforeseen circumstances, such as weather delays. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). 

International orders typically take up to 10 business days for delivery and are shipped via FedEx. International shipping costs DO NOT cover duty & tariffs charges by your home country. Please put this into consideration before you submit an order on this site.  Buttah Baby Hair Imports reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Buttah Baby Hair Imports, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
  • The shipping address does not exist
  • The shipping address is misspelled by the customer
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 10% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Buttah Baby Hair Imports is not responsible for any lost or stolen packages. If you have any concerns about the delivery of your order, please contact the shipping carrier directly using the tracking information provided in your order confirmation email.