Shipping & Processing

Processing your order

Standard orders are generally processed within 3–5 business days unless a different timeframe is stated on the product page. Processing is the time needed to prepare your order for shipment; it does not include carrier transit time.

Business days are Monday through Friday, excluding major holidays. During major promotions, restocks, or peak periods, processing may take longer. Any known extended timeframe should be disclosed on the product page or promotion before purchase. If we cannot ship within the timeframe promised for your order, we will contact you with an updated estimate and the applicable choice to wait or cancel the unshipped merchandise for a prompt refund. We will obtain agreement to a delay where required; a refund required for cancellation will not be replaced with store credit.

Custom wigs and custom color

Custom wig construction generally takes 12–14 business days after payment and all required selections, measurements, and approvals are confirmed. Shipping time is additional. Custom color requires review before checkout and may take longer; we will confirm the additional time with you before proceeding.

Expedited shipping speeds up carrier transit only. It does not shorten processing or custom wig construction.

Shipping and tracking

Available shipping methods and charges are displayed at checkout. Standard delivery is generally estimated at 3–5 business days after shipment; expedited delivery is generally estimated at 1–2 business days after shipment where that service is available. These are carrier estimates, not guaranteed arrival dates. Weather, holidays, customs, and carrier disruptions can affect delivery.

You will receive an order confirmation after placing your order and tracking information when your shipment is prepared. A tracking number or “Label Created” status does not necessarily mean the carrier has received the package. Please allow up to 24 hours for the first carrier update after handoff.

International orders

International delivery times depend on the destination, shipping service, and customs clearance. Customers are responsible for applicable import duties, taxes, and customs fees unless checkout expressly states that these charges are included. We cannot guarantee customs clearance times.

Address accuracy and returned packages

Review your shipping address carefully before completing checkout, including apartment, building, and suite details. If you notice an error, email sales@buttahbaby.com immediately with your order number. An address change cannot be guaranteed after shipment preparation or dispatch.

Packages returned because of an incorrect or incomplete address, refusal, or unsuccessful delivery will be reviewed when received. Under our standard return-to-sender policy, eligible returned merchandise is credited by e-gift card, less the original shipping charge and a 10% restocking fee. This deduction does not apply where the return resulted from our error or where applicable law requires a different remedy. Product availability and prices may change before a replacement order is placed.

Delayed, missing, damaged, or incorrect deliveries

If your shipment is delayed, missing, or marked delivered but not received, contact sales@buttahbaby.com with your order number and tracking details so we can help review the shipment and available next steps. You may also contact the carrier for delivery details.

For damaged, defective, missing, or incorrect items, contact us promptly, preferably within 72 hours of delivery, with photos of the items and packaging where available. Keep the packaging while the issue is reviewed. This request does not limit any rights or remedies available under applicable law.

Need help?

Email sales@buttahbaby.com, text (601) 208-0769, or use the chat on our website. Include your order number when asking about an existing order.